How we handle your information

This Privacy Policy explains how your personal data is collected, used, and protected when you submit your details through this website. We are committed to handling your information responsibly and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

Who we are

This site is operated by Ong Yong Yeh (翁爷爷好介绍), a registered real estate negotiator (REN 79184) based in Johor Bahru, Malaysia. For any privacy-related questions, you can contact us at [email protected] or +6018-7693817.

What information we collect

When you submit the enquiry form, we collect:

• Your name
• Your WhatsApp / contact number
• The type of unit you're interested in

We may also automatically collect limited technical information (such as your browser type, device, and how you interacted with the page) through cookies and analytics or advertising tools.

How we use your information

We use the information you provide to:

• Contact you about the property you enquired about, including via WhatsApp, call, or message;
• Send you relevant details such as layouts, pricing, and available packages;
• Respond to your questions and follow up on your enquiry;
• Improve our marketing and understand which ads are useful to buyers.

Who we share it with

We do not sell your personal data. We may share it with trusted service providers strictly to deliver the service you requested, including:

• Our customer relationship management (CRM) system, used to manage and follow up on enquiries;
• Communication platforms such as WhatsApp, used to contact you;
• Advertising and analytics providers (such as Meta/Facebook), which may process limited data to measure ad performance.

Where relevant to your purchase enquiry, your details may also be shared with the property developer or their authorised representatives so they can assist you.

Cookies & tracking

This website may use cookies and tracking pixels (including the Meta Pixel) to measure advertising performance and improve your experience. You can control or disable cookies through your browser settings, though some features may not work as intended.

How long we keep your data

We retain your personal data only for as long as necessary to follow up on your enquiry and for legitimate business or legal purposes. You may request that we delete your data at any time.

Your rights under the PDPA

You have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Withdraw your consent and ask us to stop contacting you;
• Request deletion of your personal data.

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable time.

How we protect your data

We take reasonable measures to keep your personal data secure and to prevent unauthorised access, disclosure, or misuse. However, no method of transmission over the internet is completely secure.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.